Situation

A New York City-based testing and tutorial company serving mostly minority, ELL, and immigrant populations needed strategic advice to improve operations. The company has operated successfully for 12 years providing educational support to thousands of middle-school and high-school students across the five NYC boroughs.

 

Approach

• We worked with the CEO and Program Directors to review strategy and practice in all operational aspects.

• All operational areas were reviewed with an ROI focus, with appropriate goal setting and targets.

• The strategic objectives were to improve sales and outreach to schools and teachers, strengthen management, conduct program and content review, and improve overall operations and profits.

 

Result

• Immediately after our plan was implemented, the company achieved the highest monthly sales in its history.

• Ongoing, all stakeholders felt informed and ‘on the same page’ making the team more responsive and aligned.

Project Details

Client: Testing Company

Focus: Multichannel Performance and Sales Improvement