Situation
• This 20+ billion dollar client had multiple problems in workflow adversely affecting over 200 managers in merchandising, marketing and production systems, with budget overruns of millions of dollars.
• Management wanted to to simplify cumbersome and expensive processes and eliminate costs overruns.
Approach
• We worked with the EVP of merchandising and marketing and his direct reports to craft a plan of action to improve both systems and workflow.
• Our approach was to first truly understand the problems. Second, we framed alternatives that would simplify workflow and reduce errors. Third, we prepared the business case that could be taken to the Executive Board for approval and execution. This business case included a detailed ROI based on our recommendations.
Results
• We successfully implemented a highly vetted and structured plan to streamline internal workflow and production.
• This strategy included timeline, best practices, and KPIs to measure progress.
• Our goal was to ensure low risk and high return, to eliminate pain points, and get rid of expense overruns.
• Savings exceeded $10 million annually, with a Return on Investment (ROI) of 20 X.
Project Details
Client: 20+ Billion Multichannel Brand
Focus: Marketing & Merchandising